Setting the New Standard for Inclusive Hospitality
At HUMN Inc., we believe that accessibility is more than compliance—it’s a commitment to humanity. Our Accessibility & Inclusion Certification Program is designed to recognize and elevate destinations and venues that prioritize inclusive design, equitable access, and exceptional guest experiences for all.
Whether you’re a hotel, resort, event venue, or cultural destination, this program helps you lead with purpose and stand out as a champion of inclusion.
Three Levels of Recognition
Our certification program offers three distinct tiers, each representing a deeper level of commitment to accessibility and inclusion:
bRONZE
Foundational Access
This level establishes the baseline for accessibility, ensuring that essential standards are met. It’s ideal for organizations beginning their journey toward inclusion.
Key Features:
- Compliance with core accessibility standards (e.g., ADA, WCAG 2.1)
- Basic physical access: ramps, accessible restrooms, parking spaces
- Basic digital access: readable fonts, alt text for images, keyboard navigation
- Visible commitment: public statements or signage showing intent to improve
- Initial audits or assessments to identify gaps
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Impact:
- Signals a willingness to grow and evolve in accessibility practices
- Ensures that people with disabilities can access the space or service
sILVER
Integrated Inclusion
This tier reflects a proactive and embedded approach to accessibility, going beyond minimum requirements to create a more inclusive experience.
Key Features:
- Inclusive design integrated into daily operations
- Staff training on disability awareness, inclusive communication, and service
- Feedback mechanisms for guests with disabilities to share experiences
- Accessible communication: captioned videos, sign language availability, easy-read materials
- Inclusive hiring practices and workplace accommodations
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Impact:
- Encourages continuous improvement through feedback and training
- Creates a welcoming environment for all guests and employees
- Builds trust and loyalty among diverse communities
gOLD
Exemplary Inclusion & Innovation
This is the highest level, recognizing organizations that are leaders in accessibility and inclusion, often setting new standards for others to follow.
Key Features:
- Universal design principles applied across all touchpoints
- Co-design with people with disabilities to ensure authentic inclusion
- Innovative solutions: sensory-friendly environments, adaptive technologies, AI-powered accessibility tools
- Cross-departmental integration of accessibility into strategy, marketing, and operations
- Public advocacy and leadership in accessibility initiatives
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Impact:
- Delivers exceptional experiences for all users, regardless of ability
- Positions the organization as a trailblazer in inclusive practices
- Drives industry-wide change and inspires others
How it Works
Step 1: Apply Online
Submit your interest and complete a self-assessment.
Step 2. Audit & Evaluation
Our team conducts a comprehensive review of your space—physical, digital, and experiential.
Step 3. Report & Recommendations
Receive a detailed accessibility report with actionable insights.
Step 4. Certification Award
Earn your Bronze, Silver, or Gold badge and join our network of inclusive destinations.
Step 5. Annual Renewal
Maintain your certification through ongoing improvement and support.
Ready to take the Next Step?
Click the link below to begin the application form
wHY gET cERTIFIED?
Stand Out in a Competitive Hospitality Market
In today’s experience-driven economy, accessibility is more than a legal requirement—it’s a competitive advantage. Certification signals that your organization is forward-thinking and inclusive, helping you attract a broader customer base and differentiate from competitors.
Build Trust with Diverse Guests and Communities
Certification demonstrates a genuine commitment to welcoming all individuals, including those with disabilities. This builds lasting trust with guests, families, and communities who value inclusive environments and are more likely to return and recommend your services.
Enhance Reputation as a Socially Responsible Brand
Being certified positions your brand as a leader in social responsibility. It shows that you care about equity, dignity, and access—values that resonate strongly with today’s socially conscious consumers, partners, and investors.
Access Resources and Expert Guidance from HÜMN Inc.
Certified organizations receive ongoing support from HUMN Inc., including training materials, accessibility audits, design consultations, and best practices. This ensures your team is equipped to maintain and evolve your inclusive practices.